FAQ

Frequently Asked Questions

What are your delivery times?

We offer international delivery with tracking.

United States and Canada: 8 to 14 business days

Europe: 12 to 23 business days

Delivery times may vary slightly depending on the destination

What is your return policy?

For hygiene reasons related to cosmetic products, returns are only accepted for unopened, unused items in their original packaging.

How can I track my order?

As soon as your order is shipped, a tracking number will be sent to you by email so you can track your package in real time.

Is the payment method secure?

YES, all our transactions are secured using encrypted payment systems that guarantee the protection of your data.

Are there any customs fees?

For some international orders, customs fees may apply according to the regulations of the destination country; any such fees remain the responsibility of the customer.